Pierce and Associates' Information Services Department provides solutions which can optimize the exchange of information with our clients. Among the evolving projects which contribute to this are:

Process Automation - Several regular processes that used to require human intervention have now been completely automated.  For example, foreclosure cases are automatically checked against new bankruptcy filings daily, without the intervention of any employees.  If a Bankruptcy is filed, the case is immediately halted and the client is notified or we move the case immediately into our bankruptcy system. Improvements like this are constantly being developed.

Referral Automation - By working with individual clients and their case management and referral systems, we have been able to automate our referral receipt process, drastically reducing timelines, and eliminating data entry errors.  Clients who have worked with us on this type of project have seen massive reductions in the time necessary to open and initiate a case.

Reporting System Integration - Through collaboration with a number of our clients, vendors, and industry software developers, we have been able to integrate our in-house IBM iSeries mainframe computer with a number of status reporting systems. This allows for timely updating of reporting systems, reduction in data entry errors, and improved event status reporting. We continue to work with the various reporting system developers to increase the integration of our internal systems with the many reporting systems we are required to work with. We are also working with a number of our local vendors to develop integration of their various systems and ours for added timeliness and efficiency. We strongly believe that through integration of these various systems, we can be more accurate, efficient, and timely in our file processing.

Internal Systems at Pierce and Associates - For over 25 years, Pierce and Associates has used IBM server technology to handle the daily document preparation, scheduling, accounting, case management and reporting processes that are necessary for the efficient processing of files referred to our office. Email is handled by IBM's Domino and Lotus Notes software. Our recently upgraded telephone system has the ability to provide fully integrated messaging. This allows for faxes and voice mail to be delivered directly to an employee's workstation.

Document Management System - With the introduction of Worldox, a robust document management and imaging system, we are able to search for any document by a wide variety of criteria. This allows for easy access to any document at any time by any employee, at their desk top. Ricoh copier/printer/scanner multi-function devices allow us to scan any original paper documents such as deeds, mortgages, or court-stamped documents directly into the Document Management System. We continue to work towards a paperless office which further adds to the efficiency and timeliness of file processing.

Sale Bid Web Site - Our internally developed Sale Bid Web site has been set up to allow potential third party bidders to access information concerning upcoming sales on a 24/7 basis over the Internet. Located at service.atty-pierce.com, a property can be searched by property address. Our web site provides real time information concerning the opening sale bid, the time and place of the sale, and whether the sale is to be continued or cancelled with the reason for such. This web site is routinely used by third party bidders and significantly increases the number of third party bidders attending our sales.

In House Development and Administration - Pierce and Associates has its own in-house technology department, and does not rely upon outside consultants to do our programming, system development, or maintenance. Seven highly trained members of our Information Services department tend to the daily maintenance, training, troubleshooting, upgrades, and programming developments as needed. Our I.S. department staff has already developed a close working relationship with a number of our local vendors and client technology departments with the end result being better working systems and improved enhancements for all.